Experian, the global information services company, today announced the appointment of Paul Rout as Commercial Director for their Collections Bureau and National Property Database.
In his new role, Paul will be responsible for the development and overall strategic direction of Experian’s Collections Bureau, a new service which will be launched later this year with the aim of improving data accuracy in the collections marketplace.
Paul’s key focus will be to bring data sources together to help organisations adhere to changing Office of Fair Trading (OFT) debt collection guidelines, consolidate customer contact and minimise stress of the customer. Experian’s industry wide solution will ensure that the most recent and appropriate information about a debtor is used with a goal to increase efficiency, improve customer relationships and increase data accuracy in debt collection practices.
Paul’s primary expertise is focused on Strategic and Operational Marketing, Credit Risk and Customer Relationship Management, gained in a variety of industry and consulting roles, including Bank of Scotland, AMP, Accenture and PA Consulting Group.
Paul previously spent five years as a product director at Experian where he played an instrumental role in developing and implementing customer and marketing strategy as well as driving forward product and proposition development.
Jonathan Westley, Managing Director of Consumer Information Services at Experian UK & Ireland, said:
“Paul is recognised for his strong strategic and analytical experience having held numerous positions across a range of sectors over the last 17 years. He brings with him extensive experience delivering growth, innovation and client value as well as prior knowledge and understanding of Experian and its core target markets so is ideally placed to drive the exciting new developments within Experian’s collections portfolio.”